Oracle is working to help utilities streamline call center operations, lower operating costs, and elevate the customer experience for millions of people around the world. The new AI capabilities are ...

In my last post I referenced a Computer Economics report entitled: Go-Forward Strategies for Oracle Application Customers. The report is now live (paywall) and it is worth noting some highlights. The ...

Oracle Corp. is jumping on the generative artificial intelligence train with the addition of dozens of new capabilities designed to help organizations boost productivity in areas such as customer ...

Ahead of its Oracle AI World conference next week in Las Vegas, Oracle Corp. today introduced a set of new role-based artificial intelligent agents within its Fusion Cloud applications, with a focus ...

As enterprises step up efforts to enhance customer experience, Oracle is integrating data from its Unity Customer Data Platform (CDP) into its Oracle Service application, as part of the company’s ...

New AI-powered anomaly detection and in-memory processing capabilities in the Oracle Utilities Customer Platform are helping deliver fast, accurate meter data management (MDM) and streamlining utility ...