BT Global Services has combined its customer services and network organisations to create a new CS&NO organisation that "will focus on the increasingly complex needs of multi-site organisations around ...

I recently bought a laptop from one of the leading consumer PC vendors. It was not the best experience of my life. From the moment I placed the order online to the moment I sent it back, it’s been a ...

If you are IT at a company that provides customer service you have a huge opportunity to identify the limitations of the service your company provides and improve it. Many of you work in enterprises ...

Your customers are your company. For every one interaction your company knows about today, there are hundreds and thousands more that are already happening among customers, influencers, and prospects.

We live in an era defined by personalization and instant gratification. This has made customer service more important than ever. Each interaction with a customer, both before and after the point of ...

As supply chain management increasingly integrates advanced technologies and data-driven decision-making, customer fulfillment leaders are transitioning from traditional operational roles to strategic ...

So Muller and her three co-founders built a distributed customer service network composed mostly of part-time parents. The associates are encouraged to engage with customers about more than just ...

As Novus celebrates being named Metro Vancouver’s top-rated ISP in 2025, the “Feel-Good Network” company says it all comes ...

Dassault Falcon has launched a new customer service app for mobile and tablet users that puts the global resources of the Falcon customer service network at users' fingertips. The app offers instant ...